STUDENTS AND PARENTS
Direct loan borrowers
Phone: (800) 848-0979 or (315) 738-6634
FAX: (800) 848-0984
TDD: (800) 848-0983
Or go to the Direct Loan Servicing website
Resolve questions about:
- Your loan
- Address/name changes
- Repayment estimates
- Repayment plan changes
- Deferment and forbearance forms
Direct consolidation loans
Phone: (800) 557-7392
FAX: (800) 557-7396
TDD: (800) 557-7395
E-mail: loan_consolidation@mail.eds.com
Or go to the Direct Loan Consolidation website
Resolve questions about:
- Consolidation loan applications
- Consolidation loan status
Federal Student Aid Information Center
Phone: (800) 4 FED AID [800-433-3243]
TDD: (800) 730-8913
E-mail: studentaid@ed.gov
Find out about:
- Requesting federal student aid publications
- Applying for federal student aid
- The status of your aid application
Defaulted student loans
Phone: (800) 621-3115
E-mail: DCS_HELP@ed.gov
Find out about:
- Avoiding default
- Resolving disputes
- Ordering loan cancellation/discharge request forms
FINANCIAL AID PROFESSIONALS
Schools participating in the Direct Loan Program
Phone: (800) 848-0978
E-mail: codsupport@acs-inc.com
- Get answers to loan origination questions
- Learn about joining the Direct Loan Program
CPS technical support
Phone: (800) 330-5947
E-mail: CPSSAIG@ed.gov
Software and processing support for college financial aid advisors
Research and Customer Care Center
Phone: (800) 433-7327
Fax: (202) 275-5532
E-mail: fsa.customer.support@ed.gov
Contact the RCCC for answers to questions about FSA program policies or about the IFAP and Schools Portal websites
For comments about this website, you can contact us via e-mail at dlops@ed.gov
